Q. Does Oxygenics have a warranty?
A. Yes, Oxygenics offers a limited lifetime warranty against manufacturer defects and clogging. For complete warranty information, click here.
Q. What if my shower head breaks or becomes clogged?
A. Before returning any items you must call 1-800-344-3242 or 1-775-420-5600 from 7:30 - 4:30 p.m. Monday through Friday (PT) and obtain a return authorization number. Item(s) sent back without a return authorization number will be refused. We will inspect the shower head for defects or clogging. If we determine that the shower head is defective, we will issue you a replacement or repair the shower head at our discretion.
Q. What does the shower feel like?
A. An Oxygenics shower head feels like getting a massage at the spa! The invigorating bubbly water pattern flows in a cone shape to hit your entire body. It feels very much like a Jacuzzi jet that pulsates and massages the body.
Q: Does the Oxygenics SkinCare™ Shower have a shutoff valve?
A: No, some of our models have flow control valves which can adjust the flow, but none of the shower heads shut off completely. There is actually a risk of being burned from shower heads that have shutoff valves. When the water backs up in the pipes, the hot water moves to the front of the head, and you can be scalded when you resume showering.
Q: Does the Oxygenics BodySpa® SkinCare™ Handheld have flow control?
A. Yes. A flow control valve is now available with each Oxygenics BodySpa® Handheld. For more information on how you can purchase one. Please call 1-800-344-3242 or 1-775-420-5600 from 7:30 - 4:30 p.m. Monday through Friday (PT).
Q: Does the Oxygenics System use a restrictor valve?
A: No. Unlike other low-flow shower heads that simply restrict water flow, the Oxygenics system utilizes the principles of fluid mechanics to accelerate and pressurize the water to give an amazing 'spa-like' shower experience while saving money in water and heating costs.
Q: What if I do not like the product I have purchased? Can I return it?
A: Before returning any items you must call 1-800-344-3242 or 1-775-420-5600 from 7:30 - 4:30 p.m. Monday through Friday (PT) and obtain a return authorization number. Item(s) sent back without a return authorization number will be refused. All return item(s) must be returned in new condition including original boxes and be properly packaged to avoid damage in shipping. No returns will be accepted after 30 days from date of purchase. All returned item(s) are subject to a handling fee charge plus freight both ways. Item(s) returned damaged or in severely used condition, which cannot be resold, will be held until the customer is contacted and freight is paid for return shipment. All returned item(s) are subject to inspection for use and damage before credit is issued.
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If you have any other questions that were not answered, please call customer service at 1-800-344-3242 or 1-775-420-5600 or email your inquiry to email@example.com.